Privacy Policy

Last updated: October 8, 2023

This Privacy Policy describes how Packhelp, Inc. collects, uses, shares, and secures your Personal Information when you access our Website (packhelp.com/en-us), use our services, or otherwise interact with us. This Privacy Policy contains an explanation of your rights regarding Packhelp’s use of your Personal Information and how we communicate with you.

Packhelp attaches great importance to ensuring that your Personal Information is collected, used, stored, and erased in accordance with the current applicable regulations as stipulated by local, state, national, federal, and other data protection legislation. Protecting your data is a matter of great importance to our company. If you have requests concerning your Personal Information or any questions, please contact us [email protected].

Packhelp makes available this Privacy Policy in compliance with its role as a data controller, as that role is defined by relevant legislation. This means that it applies to when Packhelp collects, uses, shares, and processes data.

1. Definitions

For purposes of this Privacy Policy the definitions in the Terms of Service are applied together with the following additional definitions:

References to a “Data Subject” mean a User on whom we have collected, used, processed, shared, or otherwise received and handled Personal Information as the term “data subject” is defined by the CCPA and other relevant state law.

References to the “Packhelp Website” mean the website through which Users interact with Packhelp, make purchases, or otherwise make use of the Packhelp services.

References to “Personal Information” mean any data that could, directly or indirectly, be used to identify a User.

References to “you,” and/or “User,” mean a user of the Packhelp Website, the Packhelp services, or representative of a User, or an individual who has otherwise interacted with Packhelp, such as by signing up for our mailing list or emailing Packhelp.

2. Agreement to be Bound

By accessing the Packhelp Website, using our services, or otherwise interacting with us, you represent that you have read and understood the Privacy Policy and that you agree to be bound by it.

This Privacy Policy may be additionally subject to our Terms of Service.

3. Modifications And Changes To The Privacy Policy

We may modify, add to, suspend, or delete the Privacy Policy, in whole or in part, at our sole discretion at any time, with such modifications, additions, or deletions being effective immediately following their posting to the Packhelp Website and emailing of a notice to Users for whom we have an email address. Your access of the Packhelp Website, use of our services, or continued interaction with us after such modification, addition, or deletion of the Privacy Policy shall be deemed to constitute acceptance by you of such changes.

4. The Personal Information We Collect: Purpose Of Collection; Data Collected; & Our Lawful Basis For Processing

We collect both personally identifiable data and non-personally identifiable data. Often, you choose what information to provide to us, but, sometimes, we may require certain information for you to use and for us to provide the services, to fulfill Orders, or to otherwise interact with us. We collect Personal Information directly from Users and automatically from Users (such as through interactions with our Packhelp Website.) More details can be found below on the source of Personal Information, why Personal Information is collected, what is collected, and our basis for processing Personal Information.

We believe in the principle of data minimization and so always try to collect the minimal amount of Personal Information necessary to make our services, Website, and business function.

1. Personal Information You Provide To Us

We collect the Personal Information you directly provide to us and use it in the following ways:

1. Personal Information We Collect In Connection With Our Services

We collect Personal Information in connection with our services and use such Personal Information in the below ways:

3. Personal Information We Automatically Collect From Users Of the Packhelp Website

We collect Personal Information automatically from Users of the Packhelp Website. We use this Personal Information in the below ways:

5. The Personal Information We DO NOT Collect

Packhelp does not seek to collect any special category or sensitive data, for example, we do not collect health data, financial data, racial identity data, religious data, or any other data attributable to a single User that may be considered sensitive.

6. With Whom We Share Your Personal Information

Packhelp may share your Personal Information with its related corporate entities. We may also share your Personal Information with third parties in the ways described below. We will never sell Personal Information of our Users. For more information regarding how we comply with US state laws on the selling and sharing of User Personal Information, please see our Notice at Collection below.

7. Your Rights And How To Exercise Them

You have certain rights regarding your Personal Information, depending on your country of residence. Below is a summary of those rights. California and other Users who have state-law specific regulations are directed to Packhelp’s Statement at Collection below for a summary of their rights under state law, which may differ from those set forth below.

Sometimes, your rights may be limited, such as when honouring a request would reveal information about another person or if you request we delete Personal Information that we are permitted that we are permitted by law or our legitimate interests to keep.

We are required to verify the identity of any User exercising a Personal Information right. This identification process may require providing us with a signed declaration confirming your identity. If a request is made on behalf of a User by a third party, we require a certification from the User that we can provide such third party the User’s Personal Information. We reserve the right to deny any request where we do not reasonably believe the identity of the User or authorization for such a request has been provided to us.

We will respond to any request in a timely manner, which in most instances will be thirty (30) days. The time to respond to requests is set out in relevant law and may differ, depending on where the User resides.

1. Right to be Informed. You have the right to be informed about Packhelp’s data collection processes. We fulfill this right by providing you with this Privacy Policy, including at the time of Personal Information collection.
2. Right of Access. You have the right to access what Personal Information Packhelp has collected about you. You can exercise this right by making a Data Subject Access Request.
3. Right to Rectification. You have the right to ask Packhelp to correct any Personal Information it holds about you so as to ensure your Personal Information is accurate. You also have the right to ask Packhelp complete incomplete Personal Information held about you. Oftentimes, you can rectify your Personal Information yourself through the account settings in the Packhelp Website. You can also correct any incorrect Personal Information by emailing us at  [email protected] or by using one of our support channels.
4. Right to Restrict Processing. You have the right to restrict Packhelp’s processing of your Personal Information where: you have contested the accuracy of the Personal Information; you have objected to the processing and Packhelp is considering whether it has a legitimate ground which overrides this objection; the processing is unlawful; or Packhelp no longer requires the Personal Information but you require that Packhelp does not delete it so as to establish, exercise or defend a legal claim you may have. To exercise your right to restrict processing, please email us at [email protected]. A User may also contact the User’s relevant User to discuss the User’s desire to restrict processing where such processing relates to Personal Information provided by said User or processed on the basis of contract with said User.
5. Right to Erasure. In some circumstances, you have the right to ask that your Personal Information be deleted: your Personal Information is no longer necessary in relation to the purpose for which it was collected/processed by Packhelp; you withdraw your consent or object to the processing and there is no overriding legitimate interest to continue processing; you object to the processing and there are no overriding legitimate grounds for the processing; you object to the processing and your Personal Information was processed for direct marketing purposes; your Personal Information was unlawfully processed or should be erased to comply with a legal obligation; or your Personal Information is processed in relation to the offer of information society services to a child. Please note, that Packhelp may refuse your request to delete your Personal Information if an exception applies: to comply with a legal obligation or for the performance of a task of public interest; for the exercise or defence of legal claims; or for purposes relating to public health, archiving in the public interest, scientific/historic research or statistics. If your Personal Information has been disclosed to a third party, Packhelp will ask it to erase that data, unless this proves impossible or involves disproportionate effort. You may ask who those third parties are by making a Data Subject Access Request, and Packhelp or the relevant User, as applicable, will inform you accordingly. To exercise your right to erasure, please email us at [email protected]. A User may also contact the User’s relevant User to discuss the User’s desire to be forgotten where such processing relates to Personal Information provided by said User or processed on the basis of contract with said User.
6. Right to Data Portability. You have the right to move, copy, or transfer your Personal Information from one IT environment to another in a safe and secure way, without hindrance to usability. This enables you to obtain and reuse your Personal Information across different services. This being noted, due to the nature of the services Packhelp provides and the types of data it collects, the right to data portability, although it exists, any Personal Information we provide to you in response to your exercise of this right may be limited in its utility. This right applies to Personal Information that you have personally provided to Packhelp (see above section “The Personal Information You Provide to Us”); where our processing is based on consent or the performance of a contract; and where processing is carried out by automated means. You may make a request for data portability by making a Data Subject Access Request.
7. Right to Object. You have the right to object to Packhelp’s processing of your Personal Information in certain circumstances. You also have the right to stop your Personal Information being used for direct marketing. You can also object to Packhelp’s processing of your Personal Information if the processing is for: a task carried out in the public interest; is done in the exercise of an official authority vested in Packhelp; or is done for Packhelp’s legitimate interests (or those of a third party). However, in these circumstances the right to object is not absolute, and you must give specific reasons why you are objecting to the processing of your Personal Information. Even if an objection is made, Packhelp will continue to process your Personal Information if: Packhelp can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the objecting User; or the processing is for the establishment, exercise or defence of legal claims. To exercise your right to object to processing, please email us at [email protected]. A User may also contact the User’s relevant User to discuss the User’s objection where such processing relates to Personal Information provided by said User or processed on the basis of contract with said User.
8. Right Not to Be Subject to Automated Decision Making or Profiling. You have the right not to be subject to fully automatic decisions (those without human intervention in the decision-making process) that may have legal effects or which would significantly affect you. You also have the right not to be profiled, which is any form of automated processing of your Personal Information consisting of the use of Personal Information to evaluate certain personal aspects relating to you, in particular to analyse or predicts aspects concerning your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location, or movements. At present, Packhelp does not use any fully automated decision making or profiling systems, and, therefore, this right cannot be exercised. However, Packhelp may use such automated decision-making in the following circumstances: where we have notified you of the decision and given you 21 days to request a reconsideration; or where it is necessary to perform the contract and appropriate measures are in place to safeguard your rights.

8. Revoking Consent

Where we collect or process your Personal Information based upon consent, you may revoke consent. Please note, if you revoke your consent for the processing of Personal Information, we may no longer be able to provide you services.

9. Communications From Packhelp

You may control the receipt of certain types of communications from Packhelp. Packhelp may contact you by phone or email about Orders or your activity. Some of these communications are required, service-related messages for Users of our Packhelp Website, such as transactional communications or legal notices. Other communications are not required, such as newsletters and direct marketing, as discussed below. We will never share your email with a third party for its own marketing purposes, unless you have given us your consent to do so.

10. Our Newsletter and How to Opt-Out

We operate an email newsletter program, used to inform subscribers about products and services supplied by us or our third-party affiliates, news that may affect our Users, and upcoming event announcements. Subscription to our newsletter is opt-in. Users can opt-out of receiving our newsletter at any time by following the unsubscribe link contained in the footer of any newsletter or by emailing us at [email protected]. Please note that for current Users or Users with whom we are fulfilling an Order, your consent to receive direct marketing from Packhelp is assumed; however, you may opt-out of receiving such direct marketing at any time and such opt-out will be respected.

Email marketing campaigns published by us may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates, and frequency of activity. This information is used for Packhelp’s and the User’s legitimate interest to refine future email campaigns and supply the User with more relevant content based around the User’s activity. If you do not agree with the use of such tracking, please unsubscribe from our newsletter or otherwise withdraw consent using one of the methods set out in this Privacy Policy.

11. Do Not Track (DNT) Disclosure

Please note that while you may have the opportunity to opt-out of our marketing email list as discussed in the “How to Opt-Out” section above, and you may be able to control the use of cookies through your Web browser as described in the “Use of Cookies” section below, some Web browsers may also give you the ability to enable a “do not track” setting. This setting sends a special signal to the websites you encounter while Web browsing. This “do not track” signal is different from disabling certain forms of tracking by declining cookies in your browser settings, as browsers with the “do not track” setting enabled still have the ability to accept cookies. We do not respond to Web browser “do not track” signals at this time. If we do so in the future, we will describe how we do so in this Privacy Policy. For more information about “do not track,” visit http://www.allaboutdnt.org/.

12. Other Web Sites

The Packhelp Website may contain links to other websites, which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect Personal Information from you, which will be used by them in accordance with their privacy policies. These policies may differ from ours.

13. Privacy Protection for Children Using the Internet; Notice to Minors

Protecting children’s privacy is important to us. For that reason, we do not collect or maintain Personal Information of those persons we actually know are under the age of thirteen (13) nor is any part of the Packhelp Website targeted to attract anyone under the age of thirteen (13). We request that all users of the Packhelp Website who are under the age of thirteen (13) not disclose or provide any Personal Information. If we discover that a child under thirteen (13) has provided us with Personal Information, we will delete that child’s Personal Information from our records. You are responsible for any and all account activity conducted by a minor under your account.

In addition to protecting the privacy of children under the age the age of thirteen (13), we are committed to protecting the privacy of minors. Though the Packhelp Website is not targeted to minors, nor is it intended to be used by minors, if for any reason a minor has shared Personal Information with us, said minor may request and obtain removal of such information by contacting us at [email protected].

14. Retention

Packhelp will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. This may include for as long as your account is active for Users of the Packhelp Website or for those other purposes as described in this Privacy Policy. If you no longer want Packhelp to use your Personal Information, you may exercise your right of deletion. Packhelp will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, and enforce our agreements. The period for which are required to retain Personal Information for these purposes is set by law and is jurisdictionally dependent. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for the safety and security of our Packhelp Website, to improve the functionality of the Packhelp Website or services, or we are legally obligated to retain them for longer time periods.

15. Data Security

We take steps to maintain the security of the Personal Information that we collect. We also closely evaluate our third-party processors and those companies with whom we share Personal Information to ensure compliance with relevant data processing laws.

Please note that no service is completely secure. While we strive to protect your Personal Information, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur. If we are required by law to inform you of a breach to your information, we may notify you electronically, in writing, or by telephone.

16. International Data Transfers

Packhelp operates globally and has offices in Poland and the United States. Due to the international nature of our company, we may have to transfer User Personal Information to our related corporate bodies, affiliates, contractors, service providers, and other third parties in countries around the world. When we make such transfer, we rely on appropriate safeguards to ensure Personal Information remains protected and otherwise comply with relevant data transfer regulations.

17. Use of Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Website and to provide our services.

Cookies Necessary for the Functioning of the Webshop

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

18. Right To Non-Discrimination

We will not discriminate against individuals who exercise their privacy rights under applicable law. However, the exercise of some rights may result in our inability to provide a User with access to the Packhelp Website or to otherwise continue rendering services.

19. Testimonials, Feedback, Case Studies.

We may display personal testimonials from satisfied Users who have given us their permission to do so and other endorsements on our Website. We may post a User photograph, name, and title together with a testimonial, if these have been provided. If you wish us to update or delete your testimonial, please contact us at [email protected].

We consider answers to surveys, comments, ideas, and suggestions to be non-personal and do not classify them as Personal Information. Except as otherwise provided by applicable contracts with our Users or a third party, we are free to disclose and use such data or information without any obligation.

20. How to Contact Us

If you have any questions or concerns about our Privacy Policy or its implementation you may contact us at [email protected].

U.S. CCPA & State Privacy Notice   Notice at Collection  Last updated: October 8, 2023

Packhelp adheres to the requires of state privacy law, including the California Consumer Privacy Act of 2018 (“CCPA,”) which became effective on January 1, 2020, and its November 2020 amendment, effective January 1, 2023. In addition to the CCPA, we adhere to the requirements of other state privacy laws, including Virginia, Colorado, Connecticut, and Utah. We provide this U.S. CCPA & State Law Privacy Notice in compliance with those state laws. Please note that some states have not yet finalized their implementation rules; however, in an effort to be fully transparent and compliant, we make this privacy notice at this time and will update it as required when the rules are finalized.

Packhelp’s U.S. CCPA & State Privacy Notice is based on the principles of:

• Accountability so that you know Packhelp holds itself accountable to its Users who entrust it with Personal Information
• Transparency so that you know what Personal Information we collect, use, disclose, share, and sell

• Control so that you can contract how your Personal Information is accessed, corrected, and deleted

Please see the Packhelp Privacy Policy above for more information as well as definitions of capitalized terms.

Introduction 

“Personal Information” is information that identifies, relates to, or could reasonably be linked directly or indirectly with a particular resident and includes certain categories of Personal Information set out in this Notice at Collection. Personal Information can also include “Sensitive Personal Information.”

Packhelp takes data protection seriously and has implemented various physical, technical, electronic, procedural, and organizational safeguards and security measures to protect Personal Information against unlawful, accidental, and unauthorized destruction, loss, alteration, disclosure, or access.   The Personal Information We Collect; How We Collect Personal Information; Our Purpose of Collection; and With Whom We Share Personal Information 

Individuals should know what Personal Information companies collect, use, process, and sell their Personal Information as well as the reason for such collection, use, and processing. We detail below the categories of Personal Information we collect, where we get that data, why we process it, and who we give the data to.  Please see our Privacy Policy above for more information.

We may also use your Personal Information for the following purposes:

• As necessary or appropriate to protect the rights, property or safety of us, our Users, Users, or others;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; or
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing of Personal Information 

Users have the right to know if their Personal Information is shared with third parties. We may share with or otherwise disclose your Personal Information for the business purposes outlined in this notice. When we disclose Personal Information to third parties, we do so under a contract with the third party that describes the purposes of the sharing of the data and the requirements for keeping Personal Information confidential and limited. Please see our Privacy Policy for more information.

In the preceding twelve (12) months, we have disclosed the following categories of data for a business purpose:

Category A: User Identifiers

Category B: User Records

Category D: Commercial Information

Category F: Internet or other Electric Network Activity Information

Category G: Geolocation Data

Category K: Audio, electronic, visual, thermal, olfactory, or similar information

In the preceding twelve (12) months, we have disclosed the following categories of sensitive data for a business purpose:

Category A: Account Log-In, Financial Account, Debit or Credit Card Number, and the Means to Access the Account (Security or Access Code, Password, Credentials, etc.)

Category B: Precise Geo-Location Information

Disclosures to our Service Providers. We may provide Personal Information to our services providers, as defined by the CCPA, so that they can perform services for us as specified in our contracts with such service providers and for the purposes outlined above.

Disclosures to our Corporate Entities. We may share your Personal Information with our related corporate entities, including our European headquarters, located in Poland.

Disclosures for Other Purposes. In addition, we may disclose Personal Information to third parties for other notified purposes, as permitted by U.S. state data privacy laws.

"Sharing" and Personalized Advertising. We do not share Personal Information with third parties outside of our related corporate entities for personalized advertising purposes, as defined under applicable U.S. state laws.

We Do Not Sell Your Personal Information

Users have the right to know if their Personal Information is being sold. Personal Information is sold when it is provided to a third party for monetary or other valuable consideration for a purposes that is not considered a business purpose as defined by the relevant state law. This does not include where Packhelp may share Personal Information where permitted by law or at a User’s or User’s direction.

Packhelp does not sell Personal Information.

In the preceding twelve (12) months, we have not sold any Personal Information.

Right to Opt-out of “Sale” or “Sharing"

Packhelp does not sell or share your Personal Information as that is defined by relevant state law. Therefore, we do not offer an opt out.

User Rights Under State Law

If you are a covered User under relevant state law, you have the following rights:

1. Receive this Notice at Collection at or before collection of Personal Information.
2. Request that we disclose to you the following information covering a twelve (12) – month period prior to your request. Such disclosure is free of charge to you:

o   The categories of Personal Information we have collected about you;

o   The categories of the sources from which the Personal Information was collected;

o   The Categories of third parties to whom we disclosed your Personal Information; the categories of Personal Information that were disclosed; and the purpose for disclosing the Personal Information; and

o   The Personal Information we collected about you.

3. Request that we correct any Personal Information that we hold that is inaccurate.  4. Request that we delete Personal Information unless a state law exception to deletion applies (e.g. for our own tax reporting obligations)
4. Be free from unlawful discrimination where you may exercise your rights.

How to Exercise Your Rights Under State Law

Users can exercise their rights under state law by submitting a request to us by:

1. Email us at [email protected]

1. Calling us at +1 555-555-5555
2. Writing us at Packhelp, Inc., Attn: Data Protection Officer, 3 Germany DR, Wilmington, DE 19804-1127

Packhelp will acknowledge your request and advise you how long we expect it will take us to respond. We must be able to verify your identity. Please note that requests for specific pieces of Personal Information may require additional information for this verification. Users or Consumers who submit a request on behalf of another person must provide us with proof of authorization and verification directly from the person to whom the request relates.

We may not be able to honor all requests, in some circumstances. For example, if we cannot verify a requestor’s identity or authorization. We also will not honor requests where an exception applies.

Where we cannot honor a request, we will advise you.

We process all requests with 45 days for California residents. If we need additional time, up to 45 additional days, we will provide you with an explanation for the delay.

Questions or Concerns

You may contact us with questions or concerns about this Notice at Collection and our state law data collection practices by:

1. Writing us at: Packhelp, Inc., Attn: Data Protection Officer, 3 Germany DR, Wilmington, DE 19804-1127

1. Emailing us at: [email protected]

Changes to this U.S. CCPA & State Privacy Notice - Notice at Collection

We may change or update this Notice at Collection from time to time by posting a notice to this page and by emailing registered Users at the email address we have on file.

Where to Find the Notice of Collection

You can find this Notice at Collection at www.packhelp.com/en-us/contact/