Logo packhelp.com
magnifier
AccountSign in
Cart
  • Products
    Boxes
    Mailing Bags
    Envelopes
  • Contact
    aw
    mw
    kt
    Contact
    Chat, call or message us. We reply fast during business hours (9:00-17:00 CET).
Logo packhelp.com
Cart
Logo packhelp.com
  • Products

  • Contact

  • AccountSign in
    Cart
Boxes
Mailing Bags
Envelopes
aw
mw
kt
Contact
Chat, call or message us. We reply fast during business hours (9:00-17:00 CET).

Choose other country

  • Austria
  • Australia & Oceania
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • USA
  • My country is not listed

When should I lodge a complaint?

  • Home page
  • /
  • Help
  • /
  • When should I lodge a complaint?

Box editor

  • Designing in the online editor
  • Manual
  • Technical information

Changes and cancellation

Complaints

  • How can I file a complaint?
  • What does the complaint handling process look like?

Delivery

  • Courier delivery
  • General information
  • Self-pickup

Designing

  • Best practices
  • Using die cut template

Frequently Asked Questions

  • Other questions
  • Top 10

Glossary

  • Basic terminology

Invoices

Offer & Products

  • Adhesive Tapes
  • Assembly & storage
  • Cardboard Envelopes
  • General information
  • Letterbox
  • Mailer boxes
  • Maxibrief
  • Paper bags
  • Plain Boxes
  • Poly Mailers
  • Printing variants & add ons
  • Product Boxes
  • Shipping Boxes
  • Tissue Paper
  • Wine Boxes

Order

  • General order information

Payment and invoices

  • Payment

Troubleshooting

  • Delivery issues
  • Design mistakes
  • Login problems
  • Problems with the box editor

User account

  • My orders
  • Saving and editing projects
  • Sign in & login
● When should I lodge a complaint?

The sooner, the better! Especially if you suspect that the problem with your boxes results, for instance, from transport damage. Find out how to file a complaint.

Słowa kluczowe: complaint,

You've just found your last packaging partner

FSC BadgeESG Badge

Join our community of sustainable brands

Add our badge to your site!

Packhelp's Sustainable Packaging Badge
Contact & Help
Expand
Contact usSend us a briefHelpReturn policyImpressumPress
Company
Expand
PressInvestor relations
Resources
Expand
BlogTerms of servicePrivacy policySitemap
Cookies settings
Don’t miss out – get 15% off your first order when you join the newsletter.
Copyright Packhelp 2025·
Business HoursMonday - Friday09:00 - 18:00 CET
InstagramTwitterPinterestTiktokLinkedInYouTubeFacebook

This website uses cookies, also from providers of analytical services. By clicking the "I agree" button, you consent to the use of all cookies and to the processing data derived from them. You can change or withdraw your consent at any time by clicking the "Cookies settings" button. You can find more information about cookies and their collection in the Privacy Policy.