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FAQ

I forgot my password

If you have forgotten you password, you can reset it. To do so:

  1. Enter the box editor.
  2. Click on the Login link in the top right-hand corner.
  3. When a window pops up, click on the Reset your password
  4. Type in your e-mail and click on the Reset your password
  5. Check your e-mail box and follow the instructions you will find there.

If you fail to receive any message to the e-mail address indicated at the registration stage, please contact us.

What is the minimum size of an order?

The minimal size of an order for boxes designed in the box editor is always 30 pieces. In the case of non-standard orders, the minimum size of an order will always be higher. Do you need more details? Contact us.

How long does it take to complete an order?

The production process of the boxes ordered in the box editor lasts for up to 14 days from the time of crediting the payment (if you are pressed for time, use an instant online transfer).

In the case of a courier delivery, the completion time must be additionally extended by the time necessary for the delivery, which is approximately 2-5 days, depending on the country your boxes are supposed to go to.

The completion time for non-standard orders is determined on an individual basis.

Can I order colourful Eco or Eco White boxes?

Unfortunately not. Our Eco and Eco White boxes are offered only with black imprints.

Can I repeat an order?

Yes! To place an order again:

  1. Log into the box editor.
  2. In the top menu, select the Your orders
  3. Find the order you want to repeat.
  4. Click on the Order again
  5. This will bring you to the 3D view of your design in the box editor.
  6. Follow the standard shopping path.

Is the box editor compatible with mobile devices?

Currently the box editor does not work on mobile devices.

Some of the designs created in the box editor require the uploading of heavy and technically demanding graphics. To make the operation as smooth and efficient as possible for all our users, we have decided not to support smartphones and tablets with the iOS and Android operating systems.

The box editor is available in all the popular and updated browsers for macOS, Windows and some Linuks operating systems.

Contact

Packhelp HQ
Contact us:
Zasób 3 hello@packhelp.com