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What is the procedure to file a complaint?

The process of filing a complaint is as follows:

  1. Describe your issues concerning your complaint in our complaint form. Remember to share as many details as possible – it will help us to speed up the process.
  2. We will send you an e-mail confirming that we have received your complaint.
  3. We will review your complaint within 3 days. Then our team will contact you with the decision.
  4. We might need to send the boxes to our printing facility. In such a situation, we will cover the costs of shipping them back to us.
  5. Every complaint is reviewed personally.
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