Other questions

Yes, yes we do!

As a UK customer, your packaging will be made in the EU and sent to your address in the UK. Packhelp will take care of all import tariffs and customs paperwork, you don’t need to do anything.

The prices you see on the website are the prices you pay to get your packaging delivered to your door an average of 2 days after your order has been manufactured.

Packhelp was founded in Poland and is headquartered in the capital, Warsaw.

However, it is also a registered UK business, Packhelp LTD with production and delivery partners in the UK.

Our registered UK business name is Packhelp LTD and the address is North Quay House, Sutton Harbour, Plymouth, United Kingdom, Pl40ra, St Peter And The Waterfront.

Our company number is 13838946.

Packhelp is headquartered in Warsaw, Poland, in the European Union. Our registered address is Kolejowa 5/7, 01-217 Warsaw, Poland.

Our products are manufactured in the EU and sent all over the world.

There are a few reasons. The type of material or other specifications may have slightly changed since your last batch. The base material is particularly important when it comes to printing. Each surface material produces different print results or requires different forms of printing.  

Sure. It’s easy. Select any product you would like and after choosing your size and quantity, you will see a link with the title: Design on a dieline (AI, PDF). This will take you to our DIY hub where you can download your product’s specific dieline (or in other words, flat packaging template) as a PDF or Adobe Illustrator file. Now, you can create your own design with a programme of your choice and then upload your design back in the DIY hub. That’s it. Just make sure that you follow our guidelines.

It’s possible, but it would take you a lot more time and stress than any other way. We have three super easy ways to place an order: 

1. You can design and order your custom packaging in minutes via our Shop.
2. For larger orders, you can get an instant quote or a custom quote via our wholesale service: Packhelp Plus.
3. If you need something specific that you didn’t find on our website, you can request a custom quote here. 

Still not sure? Just drop us an e-mail here: [email protected]

There’s no strange questions – only bad answers.

We did! That’s how smart we are at Packhelp.

Of course! The updated details  on job offerings can be found in the section “About Us”. Or you can simply write us.

Yes! While entering the shipment and payment data at the ordering stage, please select I do not have a VAT EU number.

The minimal size of an order for boxes designed in the box editor is always 30 pieces. In the case of non-standard orders, the minimum size of an order will always be higher. Do you need more details? Contact us.

Boxes made of corrugated fibreboard have specific storage requirements to retain their quality and shape. Paperboard is alive. It is produced from paper pulp which is made from vegetable fibres (yes, paperboard is organic!). Its strength and behaviour are influenced by external factors.  To ensure suitable conditions, all that needs to be done is to observe a few recommendations:

• The right temperature. It is advisable to store the cardboard boxes in the temperature range of 41ºF to 86ºF. Sudden changes in temperature should be avoided in the storage area. The boxes must absolutely be kept away from heat sources (e.g. radiators) and paperboard must also be protected against sunlight.
• The right humidity. The recommended air humidity level ranges from 30 to 70 percent. Cardboard packaging must be protected from any contact with water. Sudden changes in air humidity are not indicated.
• Clean and dry surface. We recommend that you store your unassembled boxes on pallets or platforms. It is not recommended to store them directly on the floor.
• Keeping the protective foil. We always deliver your boxes in foil. It is recommended to retain it until the last box has been used.
• Open with care!If you use sharp tools to open the foil, take care not to damage the box.
• Not too light, not too heavy. If you store your boxes unassembled and wish to protect them against deformation, you can press them down with a flat object. Remember! Corrugated fibreboard has got limited strength. Under no circumstances should you place any heavy objects or pallets on unassembled boxes. You should also avoid stacking too many boxes on top of each other.